Privacy policy

Thank you for visiting Lisca website. Our goal is to provide you with a safe and personalized shopping experience. In order to do so, we are using some of your personal information while fully respecting and protecting the privacy of all of your personal information. Here you will find full explanation on the types of information we collect from and about you when you visit our website available at  www.lisca.ca ("Site"), or otherwise contact or interact with us in any other way (collectively "Services"). This privacy policy also explains how Lisca Canada may collect, use and share your personal information, as well as your ability to control certain uses of it.

- How does Lisca Canada collect information about you?

Lisca Canada collect information from and about you and your transactions and other interactions with us. When you visit our Website/Online shop, create an online account with us, make a purchase, sign up for our emails, participate in contests or other promotions, participate in a product review, survey, or other similar programs, send a gift or virtual gift card to a person, join a clientele list, sign up for personal shopping or otherwise contact us we may collect certain personal information.
The personal information we collect may include your full name, address, email address, telephone number, or other contact information, birthday, other demographic information, your interests, and preferences.
When you make a purchase from us, we may also collect a credit or debit card number or other financial information, CVV, and billing address.
We may also collect the third party personal information (if you choose to send someone else a gift or virtual gift card) such as that person's name, telephone number, email, and/or shipping address for the purposes of facilitating the sending of the gift or virtual gift card.
We also collect some of the information through cookies, in order to measure traffic to our webshop. Cookies contain information about which sites you visit on the internet. No personal data is saved in our cookies and they cannot contain harmful viruses. If you do not want to accept cookies you can set up your browser to automatically reject cookies or to warn you every time a website wants to save cookies on your computer. Use your browser's ‘Help’ function to learn more or follow this guide for deleting cookies: http://www.allaboutcookies.org/manage-cookies.

- For what purposes Lisca Canada may use the information collected?

Lisca Canada may use the information collected from and about you and third parties for any of the following purposes:

  • To validate, confirm, verify, deliver, install, and track your order (including to process payment card transactions, arrange for shipping, handle returns and refunds, maintain a record of the purchases you make, and contact you about your orders, including by telephone).
  • To enhance your online shopping experience, including as a way to recognize you and welcome you to the website or when you call our customer service.
  • To send you information, newsletters, promotional materials and other offerings from Lisca Canada.
  • To provide you with customized Site content, targeted offers, promotions and advertising on the Site, through other third party sites or apps, or via email and/or text messages that may be of interest to you.
  • To improve our sites, products/services, customer service, and customer shopping experience.
  • To use your data in an aggregated non-specific format for analytical and demographic purposes.
  • To protect the security or integrity of the Site and our business, such as by protecting against and preventing fraud, unauthorized transactions, claims and other liabilities, and managing risk exposure, including by identifying potential hackers and other unauthorized users.
  • To contact you when necessary or requested, including responding to your questions and comments and providing customer support.
  • As otherwise described to you at the point of data collection.
  • For external purposes where we believe those external purposes are consistent with the Lisca brand image or allow for a Lisca canada style experience to extend beyond our sites or services.
- What information Lisca Canada may sell or share with others and for what purposes?

Lisca will never sell or rent your personal information to third parties. We share personal information with others in order to improve our service and offerings to you and to enable the extension of the Lisca brand and experience beyond our sites, or Services. Other ways in which we may share you information with others would be:

  • Third Parties and Service Providers: Lisca Canada may share your information with partners, affiliates, service providers and other third parties that we believe may have offers or be of interest to you in support of your customer experience with. Lisca also use third-party “service providers” to perform certain services on its behalf when the information is necessary for them to perform their duties such as sending communications, hosting the Site, operating certain of its features or to manage and analyze data and our advertising effectiveness. These third-party service providers are prohibited from using personal information for any other purpose and are contractually required to comply with all applicable laws and requirements, which may include Payment Card Industry Data Security Standards if they are processing or transmitting payments for Lisca Canada.
  • Legal regulations and Security: Lisca Canada and its service providers may disclose the information we receive from and about you to comply with a legal obligation; to provide information to law enforcement and other governmental authorities in accordance with applicable law (which may include lawful access by Canadian, US or other foreign governmental authorities, courts or law enforcement agencies), and when we believe in good faith that the law requires or permits it. We also reserve the right to share information with legal authorities and other companies for fraud protection debt collection and credit risk reduction, to detect any technical or security vulnerabilities, to enforce our Terms & Conditions or other applicable policies, or to otherwise protect the rights, property, safety, or security of third parties, users of the Services, Lisca Canada or the public.
-In what ways Lisca Canada can communicate with me and vice versa?
  • To receive promotional offers from Lisca Canada, you can sign up on our website, when you register for an account or make a purchase, or contact Customer Care at contact@lisca.ca or via phone number +12263761824 Monday to Friday from 9am to 4pm. We provide our customers with the opportunity to "opt out" of receiving emails or direct mailings other than those for purposes directly related to placement, processing, fulfillment or delivery of a product order or your transactions with us. If you prefer to "opt out" of receiving information or materials that we think may be of interest to you you can do it in the following ways:
  • Email Promotional Offers: At all times, you have the option of "opting out" of receiving promotional emails from the sender only by clicking the "unsubscribe" link in any of the promotional emails you receive or contacting us to unsubscribe.
  • Direct Mail Promotional Offers: If you would like to be removed from our mailing list, please contact Customer Care at contact@lisca.ca
  • Other Contact: In all cases, you may contact us at contact@lisca.ca or via phone number +12263761824 Monday to Friday from 9am to 4pm.
- Are the information I provide safe?

We have taken certain physical, administrative, operational, and technical steps to safeguard the information we collect from and about our customers and website visitors. While we make every effort to help ensure the confidentially, integrity and availability of our network and systems, we cannot guarantee our security measures. When you enter information such as credit card information on our forms, we encrypt the transmission of that information.

- How does Lisca Canada communicate changes to Privacy Policy?

When we make any changes to our Privacy Policy, we are announcing those on the home page of the site with a link to the revised Privacy Policy. If you continue to use the site, following posting of changes to these terms, that will mean you accept these changes. If we change our practices in a way that requires revising the Privacy Policy in a material way, we will provide appropriate notice to you.

- What can I do if I have additional questions or concerns about this policy?

If you have any questions or concerns regarding our privacy practices or on how our service providers treat your personal information, or you want to request a copy of this Privacy Policy in another format, please feel free to contact Lisca at contact@lisca.ca.